Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

The package will be shipped out by DHL, UPS, EMS ,FedEx ,HK post etc. You can contact the seller to choose your favorite express.

Do You Ship Internationally?

Yes, we support global services.

How Long Will It Take To Get My Package?

Ship within 1 working day after receipt of payment (except weekends and holidays) DHL, UPS and FedEx 3-5 working days; EMS 7-15 working days; Hongkong Post 15-30 working days If your address is in a remote area, please let us know first because the shipping cost is different. We want it to arrive on time, but since this is international express time, it will depend to a large extent on the courier company and local customs / responsibility. Thank you for your understanding.

PAYMENT

What Payment Methods Are Accepted?

We recommend PayPal payment. If you have other payment needs, you can contact us by email: [email protected], or directly contact online customer service. Other payment methods (VISA, Mastercard, stripe)

Is Buying On-Line Safe?

Completely secure, we use the most secure payment method, and the mall is also SSL-secured, so it is completely secure.

Order & Retunrs

How do I place an Order?

Directly through the obdkk.com website store, select the desired product, add a shopping cart to the product page (or click the PayPal payment button directly), then fill in your personal information (mobile phone number, shipping address, email Address) must be filled in to ensure that you receive the product.

How Can I Cancel Or Change My Order?

If you want to cancel or change the order, please contact the online customer service within one working day after the order is placed, and we will help you as soon as possible. If the product has been shipped, we will not provide cancellation or modification service.

Do I need an account to place an order?

the membership account of obdkk.com online mall will only be issued to customers who have completed a transaction, so that customers can get preferential information at the first time. So no registration required.

How Do I Track My Order?

We will send the order number and inquiry URL to your e-mail address after delivery, so please be sure to fill out a real and valid e-mail address.

How Can I Return a Product?

Before returning the goods, please send relevant information to our customer service email: [email protected]; If your item arrived damaged or defective or if you received the wrong product or the item is not working according to its technical spec, you may return it to us for a replacement item or a full refund. This should be done within 7 days from the day you received the item. A full refund will be given if items are returned in their original condition. Merchandise which is damaged or missing components is not refundable; Disassemble the machine or broke the Sealing machine codeis not refundable. Buyers are responsible for return shipping with proper packaging. Once receiving items, we will refund you immediately.
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